They were able to come out the same day when I had a water heater issue. The price quoted was less than anyone else I talked to, and that included the cost of the water heater. He was very prompt with responses to me, and made every possible attempt for the repair to be cheaper for me as well. When I made the call originally, I didn't know the type of water heater that I had, so when I needed a different type than he originally quoted me, he made the trip to get the correct one quickly, and made sure that I knew exactly why we needed a different heater. I would 100% recommend these guys to anyone, and they will be my first call if I run into issues in the future.